Even considering the fact that the pandemic will eventually be over, and face-to-face, in-person contact will once again be normal, it’s likely that curbside pickups are here to stay. Curbside pickup is a fast, easy, and convenient way for restaurants and stores to get their pre-purchased products to their customers without the customers needing to come into the store, thereby saving both parties time. Therefore, even if there isn’t a health need to prevent contact between people, we’ll likely see curbside pickups continue even after the pandemic.
However, for a successful curbside pickup operation, you need to have good communication. A poor or mismanaged curbside pickup operation can be extremely frustrating, especially if there are others behind you waiting for you to finish so they can receive their product.
One great way to ensure that your team is communicating and that your operation is running smoothly is by using push-to-talk two-way radios.
Using Push-to-Talk Two Way Radios to Improve Curbside Pickups
To ensure great communication between the employees working inside the store and the attendant outside, you need to have a good push-to-talk two-way radio. Two-way radios allow instant communication at the push of a button so that the attendant can communicate which customers are arriving and that the employees inside can let the attendant know when orders are ready.
Plus, our push-to-talk two-way radios have long-range and a clear signal so that employees can always stay in contact, no matter how far away they are. Plus, they come equipped with noise-canceling technology that is designed to block out background noise so you can send and receive clear messages.
Investing in a durable, reliable push-to-talk two-way radio will improve and optimize your team’s communication and coordination, and therefore streamline and better your restaurant business as a whole. It will ensure that your customers get their orders on time and that they won’t have to wait any longer than needed.
Other Tips to Improve Your Curbside Pickup Services
Besides incorporating push-to-talk two way radios into your curbside pickup services, add these elements to the process:
#1) Use Dedicated Curbside Pickup Attendants
One effective way to streamline your curbside pickup operation and keep your customers satisfied is by designating one employee to be a curbside pickup attendant. This allows for one employee to be constantly in contact with customers looking to pick up orders so that they can communicate necessary information to the employees inside the store and vice versa. It gives the other employees working inside the store more time to prepare the orders, and it means that they don’t have to constantly be running inside and outside the store.
#2) Create a Designated Curbside Pickup Staging Area
By doing so, you streamline the process and avoid congestion during rush order delivery time. Include a cart or table where you stock extra delivery items, such as sauces, napkins, straws, and silverware. Along with a designated staging area for pickups, be sure to have several parking spots earmarked for curbside pickups.
#3) Utilize a POS Payment Process
No customer wants to wait for you to process the payment by walking back into the restaurant to put the credit card through. Instead, have a portable POS that you can use to process the payment right there carside.
If you want to improve your business, check out Peak PTT two-way radios for the most reliable radios, no monthly contracts, and the best customer service.