What is SLA Uptime?

Communication has changed — and continues to change everyday. Over time, the speed of communicating with another person or group of people increased, to the point where it can not be instantaneous. Today, businesses count on this type of instant communication, which is where SLA uptime comes in.

First Things First, What is a Service-Level Agreement?

SLA, service-level agreement, is a relationship between a client and a service provider. This relationship defines the service level and standards a piece of technology must deliver to a customer. If the technology does not deliver the agreed terms then the technology provider is subject to penalties.

What is Latency?

Low latency (which is desired rather than high latency) messaging describes a computer network that is optimized to run massive amounts of data messages with minimal, if any, delay. These networks are designed and created to support operations that require almost real-time access to ever changing data and information.

What is SLA Uptime?

Uptime is the time that a service is operational online and available for viewers or customers. SLA Uptime is one of the most important metrics for a website, online service, or wifi or cellular based provider,  and is understood best as a percentage, such as 99.99%

Examples of SLA downtimes, according to SLAtools.com:

  • An SLA uptime level of 99.9% is equal to roughly 43 minutes and 12 seconds of downtime per year.
  • An SLA uptime level of 99.99% is equal to roughly 52 minutes and 34 seconds of downtime per year.
  • An SLA uptime level of 99.999% is equal to roughly 5 minutes and 15 seconds of downtime per year.

Uptime is essentially buying a high level of assurance devices will not break down or have down moments at crucial times throughout the day.

As time goes on these SLAs are very important for businesses. If their service or technology has any downtime or latency then many businesses will struggle. They require the least amount of downtime possible in order to stay at the top of their market.

Customers need to have the most accurate data as possible when running their business. This means all messages and downtime need to be functioning properly at all hours. No one wants their data to take multiple days to run and send to someone. They want it now. Latency is very essential in today’s business. It is talked about heavily during contract negotiations.

If you are looking for great service then look into Peak PTT Everest Platform. Everest boasts high availability, low Latency message delivery, with a 99.999% SLA uptime, which is better than most LMR and DMR networks!

 Data is transmitted to servers in under 100 milliseconds and reaches all users within one second, whether it’s a 1-1 private call or a large group call of 350 users.   With virtually zero latency over both small and large talk groups, your business develops a competitive advantage.