Communication within and between groups is essential for the smooth operation of every business. Group communication allows for silos to send messages to one another without interference from other groups within the communication. It increases collaboration while keeping channels clear.
Also, establishing groups allows supervisors and managers to keep direct lines of communication without needing to listen in to various channels to listen out for a hail.
There are two group types.
Radio Channel Groups
Radio Channel Groups are probably what you imagine when you think of groups over push-to-talk two-way radios. Radio Channel Groups are commonly referred to as “Chat Groups” because they allow members of the group to talk with one another when they need to send a message. The organization manager will define the group members which remain static, meaning that people outside of the established group cannot send and receive messages within it. This improves security and prevents outside interference.
A member list will display only the currently connected contacts. It is also the lowest-priority communication so one-to-one and one-to-nonconference calls take precedence.
With Peak PTT Radio Channel Groups, the organization manager can set One Radio Channel as default for specific members. The default group will be the group that the application listens to when not busy with other calls.
Lastly, radio group calls can be initiated by a single tap.
Broadcast Groups are also referred to as “Conference Groups”. Like Radio Channel Groups, these groups are static and users are set up by the organization manager.
However, communication in Broadcast Groups has priority over radio channels. The audio communication from these groups is received by all online users within the group. Also, the member list displays every contact, even those who are offline. The session within a Broadcast Group is is active until ended by the user or idles for a certain period of time defined by the service provider (usually about 10-20 seconds).
Benefits of Group Communication
Group communication allows users to send a message to multiple people at once. It allows group members to communicate with one another easily. With group communication, you can communicate with one person or several people at once, without waiting for anyone to answer. It also allows for instant voice communication at the push-of-a-button.
With Peak PTT, you can easily set up channels for group communication to optimize how employees collaborate and communicate with one another. With Peak PTT, you’ll see that group communication has never been so easy.
If you own or manage a field service company, chances are you rely heavily on group communication. Read more about how Peak PTT can help your field service business here.