5 Types of Hotel Communication Obstacles (and What You Can Do About Them)

Hotels, like any other business, rely on effective communication to create positive customer experiences and keep the operation running optimally at all hours of the day and night. These hotel communication obstacles can create true problems for the communication process.

  1. Unnecessary Communication Delays

Whether by phone tag or waiting for a lull in the action on busy check-in or check out hours, communication delays can present massive communication challenges, including messages that are forgotten altogether. Two-way radios, combined with headsets and microphones that allow for discrete communication between hotel staff, management, maintenance, and even security can clear the air and ensure that no messages get lost in translation due to communication delays.

  1. Clarity Issues Resulting in Miscommunications

Clarity is a major concern when it comes to communication. Without proper call clarity, it is far too easy for miscommunications to occur. They may be the result of any of the following:

  • Garbled speech
  • Interference
  • Background noise
  • Weak signals
  • Outdated technology

They may also be caused by any combination of these issues. The key here is to reduce the risk of miscommunication by investing in the advanced voice enhancing technology available with push to talk two-way radios. Not only do they enhance voice quality. They also reduce background noise for crystal clear communication.

  1. Breakdowns in Communication

Communication breakdowns occur when you don’t have an effective methodology or equipment for communication in your hotel. Investing in better tools that involve the latest technology and offer instant access to communication is the best solution to keep your hotel operating smoothly at all hours of the day and night.

  1. Phone Tag or Missed Connections

Few things are more frustrating than endless games of phone tag with another party when you’re trying to get answers about important decisions for the hotel. Two-way radios with push to talk services eliminate the missed connections that go hand in hand with endless rounds of phone tag by delivering instantaneous access to communication with the push of a button every single time.

  1. Mixed Messages Caused by Delayed Responses

One of the most difficult communication challenges for hotels to contend with involves the mixed messages that occur when you reach out by telephone, text, and email to seek guidance and then later you receive differing messages from three different individuals within the hotel. Push to talk two-way radios provide instant feedback, eliminating the need to reach out to multiple people and the mixed messages that go along with doing so.

Don’t let these communication obstacles become a barrier to the success your hotel deserves. Contact Peak PTT today 1-855-600-6161 to learn more about our communications solutions and how they can help you overcome these communication obstacles in your hotel and more.

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