If you own or operate a retail store, you know the importance of Black Friday for sales, along with the chaos that can ensue as soon as your doors open. Especially when it comes to larger businesses where customers line up waiting to cash in on the Black Friday deals, Black Friday is not only chaotic and busy, but it can be dangerous. Furthermore, navigating large groups of people makes things all the more difficult when it comes to providing customer service or communicating with employees.
In order to cut costs and improve customer service, retailers across the country and the globe have turned to two-way radios. While two-way radios are not a new technology, the evolution from analog to digital has made them much more reliable, user-friendly, and effective. In addition, many retailers have found them invaluable for their employees and the success of their businesses.
Below, we’ll go over 5 reasons retailers can benefit from using Peak PTT push-to-talk two-way radios for Black Friday.
Increased safety and security
Safety and security are paramount in retail businesses year-round, but more so during Black Friday. Large crowds of customers rushing to find what they need provide the perfect opportunity for theft, accidents, disruptions, and other safety concerns. Push to talk two-way radios allow management, security, and maintenance teams to stay on top of any problems that arise and resolve them as quickly as possible.
Peak PTT two-way radios provide instant communication at the push of a button. This allows employees on different floors or different parts of the retail store to immediately communicate with one another and address problems as soon as they arise.
Improved customer satisfaction
Customer satisfaction is higher whenever their questions or issues are dealt with immediately. If retail employees need to track down other employees from different departments or supervisors to ask them questions to help a customer, customer satisfaction drops. Two-way radios allow employees to coordinate and ask questions quickly so that the customer can be helped and sent on their way as quickly as possible.
Affordable, reliable, and durable communication devices
When investing in equipment for your retail employees, it’s important that you use reliable and durable devices that are effective and last you a long time. Furthermore, price is always a concern. Peak PTT two-way radios are highly reliable, durable, and affordable, making them great for every retail environment.
Variety of options for every need
Peak PTT two-way radios also come in a variety of models and with a variety of optional accessories. This allows business owners and managers to select the radios and accessories that are most suitable for their team. For example, a common accessory is headsets so that employees can discreetly send and receive messages.
Call us here at PeakPTT with any questions you have about push-to-talk two way radios for your retail store. Tel. 855-600-6161