Research shows that consumers are getting takeout at the same rate, or more often than they’re dining in at restaurants. Part of this is the growth of third-party delivery apps and part of it was carried over from the increase in takeout orders during the pandemic.
While delivery apps like GrubHub, UberEats, DoorDash, Postmates, and others are responsible for the lion’s share of delivery orders, plenty of restaurants still provide their own take-out food service deliveries or can benefit from streamlining their operations as it relates to these third-party apps.
Below, we’ll go over some ways that push-to-talk two-way radios can be used for take-out food service.
Efficient Order Management
With PTT two-way radios, staff can quickly and easily manage the real-time flow of orders from the kitchen to the take-out counter. Whenever an order is ready, the kitchen can let the front-end staff know so the order can be brought out efficiently, without needing to check on the kitchen constantly.
Coordinating Pick-Up
When a customer or delivery driver arrives, front-end staff can use two-way radios to communicate directly with the kitchen staff to see if an order is almost ready and ensure it’s promptly delivered, reducing wait time and increasing customer satisfaction.
Handling Modifications or Special Requests
Changes to orders or off-menu modifications are common when taking out. Either the online menu doesn’t represent their real offerings or a customer has specific requests or dietary restrictions. Whatever the case is, these requests can be easily forgotten or made in error if not done right.
With PTT two-way radios, whenever a change or special request is made for an order, the take-out staff can let the kitchen know of the changes to ensure they get the message and make the order according to the customer’s desire.
Inventory and Stock Checks
PTT two-way radios can help with stock checks and ensure that the menu always reflects the inventory and the kitchen’s ability to make the said item. When take-out staff notice an excess of orders from a single menu item, or kitchen staff notice they’re running low, they can make a note of it and remove items from the menu once they’re sold out for the day.
Team Coordination During Peak Hours
Restaurants can be chaotic environments during peak hours when people are dining in to eat and orders are going out for take out. During times like these, all of the staff need to be perfectly coordinated to ensure peak efficiency and good customer service.
PTT two-way radios allow staff members to communicate instantly with one another at all times. Allowing them to easily coordinate their efforts, make changes, and address any issues as they arise.
Peak PTT Push To Talk two-way radios are an ideal no-contract communication solution for restaurants offering take out food service. Contact us to learn more: 855-600-6161