Communication between drivers and dispatchers is especially challenging on active routes, where gaps can quickly escalate, causing delivery delays, missed Estimated Time of Arrival (ETA), and increased risk to overall security.
Communication breakdown happens when drivers miss important calls, forcing the dispatchers to repeat important updates through radios, phones, and one-way alerts.
Benefits of two-way messaging between dispatchers and drivers
Unlike one-way communication, like phone calls, which increases the risks of accidents while driving, two-way messaging services allow drivers to communicate safely, avoiding repeated follow-ups from the dispatchers.
Two-way messaging allows real-time communication between the dispatchers and drivers, where both can receive, send, and respond to messages while in operation.
With two-way messaging, dispatchers can send real-time ETA updates, safety information, and route changes while the drivers can actively respond to messages, alert delivery delays, and raise alarms in real-time.
The messages sent back and forth are recorded with time stamps, offering clarity on communication and resolving disputes without interrupting the drivers.
Things to Consider in a Two-Way Messaging Tool
They include:
- Operational context: The two-way messaging tool must be connected to drivers’ routes, real-time ETAs, and delivery updates to effectively coordinate the two-way communication.
- Real-time communication: There must be instant delivery of messages to allow real-time communication.
- Driver-friendly access: The messaging tool must work effectively without complicated apps and login processes.
- Enhanced driver safety: The tool must allow auto-reply and pre-set acknowledgements to minimise drivers’ distraction while communicating, enhancing driver safety.
- Dispatcher visibility: The dispatcher must be offered information about delivery status and confirmation, read receipts, and message history to reduce guesswork in communication.
Benefits of using the Everest Dispatch Console from PeakPTT
The Everest Dispatch Console from PeakPTT offers a multi-channel console for effective communication between the dispatcher and drivers. It is a business-critical push-to-talk system offering a range of features comparable to a large dispatch console at an affordable price.
The features include:
- Live GPS tracking and playback.
- Nationwide instant push-to-talk communication
- One second PTT call latency.
- SOS alerts for emergencies.
- Instant PTT messaging that allows one-to-one and group communications.
- Enhanced security with AES 256 encryption capabilities.
- Unlimited range through LTE/3G.
- PC dispatch control software.
- Improved scalability to handle small- and large-scale PTT deployments.
- Minimal battery usage that extends the battery life of devices.
- Durable PTT devices that can withstand challenging weather conditions.
- Affordable service with no contract and a monthly fee.
Call us to learn more about what the Everest Dispatch Console can do for you and your drivers and help keep you connected. Tel. 855-600-6161